CANCELLATION OF ORDER
Orders may be edited, changed or cancelled prior to packaging and/or shipping. If a refund is requested after packaging, a refund request will incur a charge of £5.00 to cover packaging costs. Please contact STOCKOTHEPIERCER@GMAIL.COM

UNWANTED ITEMS
We offer refunds or gift voucher on unopened, undamaged and "as-new" returned jewellery.  Returns are accepted if requested within 14 days of receipt of delivery.  Jewellery and packaging must be in the same condition as when it was received, E.G UNOPENED.  Internal packaging and "void" seal must be intact, untampered and unopened.  Non-faulty returns sent back worn, open or with a broken hygiene seal will not be refunded or returned.  They will be incinerated and treated as biohazard items.  Body jewellery/earrings are legally classed as "personal goods" and for reasons of health and hygiene, do not automatically qualify for returns under UK regulations.  This legislation is in place to protect customers and staff.

Unwanted item(s) postage must be paid for at the customers expense.  Return postage used must cover the order value and must be used to guarantee safe delivery, this can be advised at the Post Office, but we recommend SPECIAL DELIVERY.  It is the customer's responsibility to gain insurance and proof of posting (free) Royal Mail (UK) or other relevant postal services, to enable a claim against possible loss. Neither Stocko's Body Arts LTD or StockoThePiercer guarantee any receipt of returned jewellery. 

Providing the item is returned safely and in brand new, unopened condition, we will offer credit back to the original purchasing customer within one week, in the form of a GIFT VOUCHER or a REFUND (processed to the same card as the order was placed on).  This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.  This policy does not affect your statutory rights under UK law (including the Consumer Contracts Regulations and Consumer Rights Act 2015).

GIFT VOUCHERS

Gift Vouchers CANNOT be used to purchase another Gift Voucher.

Gift Vouchers cannot be amended, exchanged or refunded. No change will be given if the Gift Voucher value is more than the transaction/order.

Neither Stocko's Body Arts LTD or StockoThePiercer are responsible if a Gift Voucher is lost, stolen, destroyed or used without permission. No replacement will be provided in these circumstances.

StockoThePiercer will not extend the expiry date on a Gift Card. They must be used within the 12-month timeframe. The expiry date is shown on the voucher itself.

INCORRECT ORDER/FAULTY ITEM(S)
On rare occasions, there may be certain exceptions to our refund policy: if an incorrect item/order is received or the item is damaged, StockoThePiercer will accept full responsibility and will offer a full replacement or refund via the original means of payment.

Please note: Forced damage to the item,  or evidence of foul play (for example, and not limited to) ring hinges, seam rings or gem settings will not incur a refund or replacement.  

Any return requests of this type must be made within 14 days of receipt of delivery. 

 

LIFETIME GUARANTEE ON BRANDED JEWELLERY
We offer a lifetime guarantee on all the Body Jewellery we sell.  

The Guarantee covers defects in workmanship, such as an unreliable fastener or a fallen stone. It does not cover loss.  We recommend Accidental Loss Insurance to cover expensive items. 

For all warranty returns, please email STOCKOTHEPIERCER@GMAIL.COM

The Guarantee does not cover damage from: 
 

transportation;

storage;

improper use - repeated stress-strain on pin anchorage points; 

 exposure to solvents or chemicals;

failure to follow product instructions or to perform any preventive maintenance;

modifications;

unauthorised repair;

normal wear and tear; or

external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

The faulty item will require returning to us.  Workmanship faults will be repaired, and if not possible, the item will be replaced. Refunds are not available on warranty items.  The cost of postage will also be covered by the guarantee.

In some instances, Brands will allow the purchaser to return items to another stockist near the customer.  Please contact us first.

Please note: The final decision on the damage to the piece lies with the manufacturer.  If the item is not covered by the guarantee, the cost of repair and postage will be required as set by the Manufacturer.   

REFUND PROCESS
Refunds usually take 3-10 business days. This starts from the date the refund is issued, for it to be completed and credited back to the original form of payment. The refund process time depends on the method used to make payment. StockoThePiercer has no control over this.

Klarna payments already made will be refunded, and the payment plan will be cancelled.

If there are any further questions on the refund process, please contact the payment gateway used at checkout. StockoThePiercer are unable to do this on behalf of a customer.

RETURN TO STORE

In-person returns can be made at L1 Electric Tattoo Co. 28-30 Williamson Street, Above Tranquil, Liverpool, L1 1EB

Additional Clauses & Tweaks

Statutory Rights Statement

This returns policy does not affect your statutory rights under UK law (including the Consumer Contracts Regulations and Consumer Rights Act 2015).

Return/Refund Timeline

Refunds (including inspection and processing) typically take 3-10 business days once the refund is issued. Warranty and faulty item returns may need extra time for assessment or manufacturer review. We’ll keep you updated throughout the process.

Return Costs (Highlight)

Please note: refunds are for the price of the goods only. Original postage and packaging costs are non-refundable.

Manufacturer Warranty Decision – Appeals

If your warranty claim is rejected by the manufacturer and you’d like to dispute their decision, please contact us at stockothepiercer@gmail.com. We’ll do our best to help you communicate with the manufacturer, but their assessment is final.

Wear & Tear (Examples)

“Normal wear and tear” includes, for example: scratches, fading of finishes, or loosening of non-essential fasteners due to everyday use.